Contact Centre

24 months - Public Sector Landscape Report | Oct 2024 - Sep 2026

This report contains information and visuals on the number of renewals on Contact Centre contracts within the UK public sector.

Introducing the Landscape Report: Unveiling Future Trends and Forecasts for Contact Centre in the Public Sector

Curious about the Landscape Report? This insightful report provides a comprehensive summary of the contract data, offering valuable insights into the future trends and forecasts specifically focused on Contact Centre within the public sector.

Beyond the captivating visuals and compelling statistics presented in our Landscape Report, lies a meticulously developed and maintained contract data set. This comprehensive data set covers over 1,300+ public sector organisations, providing a wealth of valuable insights for businesses like yours.

Unlock Opportunities: Our extensive profiling of organisations is the driving force behind the Landscape Report's ability to generate a high number of opportunities. With this in-depth understanding of the public sector landscape, you gain a unique advantage in identifying potential prospects and upcoming contract renewals.
Accurate Future View: The contract data set offers an accurate future view of what to expect in terms of contract renewals and spend from Central Government Agencies, Local Authorities, NHS Trusts, Universities, and Blue Lights over the next 24 months. This foresight enables you to align your strategies and resources accordingly.
Unparalleled Insights: By leveraging this meticulously developed contract data set, you can make informed decisions and steer your public sector team in the right direction. Identify trends, anticipate market shifts, and seize opportunities that align with your business goals.
Maximise Efficiency: The insights derived from this data set allow you to allocate your resources effectively. By understanding the contract landscape, you can streamline your operations, target the most promising sectors and regions, and optimise your efforts for maximum efficiency.

Harness the power of our meticulously developed contract data set to drive your business forward. With comprehensive profiling of over 1,300+ public sector organisations, you can gain unparalleled insights, maximise efficiency, and unlock a world of opportunities. Experience the difference that data-driven decision-making can make in your public sector endeavours.

Who are Procure Tools ?

Procure Tools is your trusted partner in decoding the public sector landscape. Our genuine business intelligence opens doors to new possibilities and empowers your public sector team to make smart and more informed decisions. No more guesswork or wasted efforts. With our insights, you can confidently pursue lucrative contracts, establish fruitful partnerships, and drive growth in the public sector.

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Organisation	Description	Supplier	Spend	Expiry

Epsom and Ewell Borough Council	This is a maintenance contract.	Opus Telecoms	£25,000	1 Dec 2024
Epsom and St Helier University Hospitals NHS Trust	Contract covers Fibre network connectivity services using Exponential-e's low latency, high performance network.	Exponential-E	£71,656	24 Mar 2025
Essex County Council	Fully managed service for Networks (WAN, LAN) and Voice (Contact Centre, Mobile, Fixed Line Telephony and Internet Protocol Telephony). The services available under the Agreement will include provision of Communications Service, Broadband, CCTV and Physical Monitoring Services, Conferencing Services, Managed Equipment Room Services, Call/Contact Centre Services, Wireless, Video, Mobile Voice and data Services, Paging Services, LAN, Services, Gateway Services, Unified Services, supporting security, information assurance, design, acquisition, consultancy, and other services.	Daisy	£7,689,612	31 Dec 2024
Essex Police	This is a support and Maintenance Contract.	Enghouse	£93,000	30 Jun 2024
Fareham Borough Council	Provision of contact centre call handling.		£14,126	1 Jun 2024

Live Contracts and Annual Spend

280 live contracts expiring within the next 24 months.
£55.5m total annual spend of all live Contact Centre contracts expiring within the next 24 months.
The Local Government vertical offers the greatest opportunity in Contact Centre contracts over the next 24 months.

Live Contracts by Government Vertical

Total Annual Spend by Government Vertical

Top Five Regions, Contract Renewals and Annual Spend

South East tops the list with 40 live Contact Centre contracts expiring within the next 24 months
Greater London has the highest annual spend of £11.8m on live Contact Centre contracts expiring within the next 24 months

Contracts Expiring by Top 5 Regions

Total Annual Spend by Top 5 Regions

Contact Centre : Month by Month

Dec 2024 tops the list with 53 live Contact Centre contracts expiring over the next 24 months.
Dec 2024 has the highest annual spend of £19.1m on live Contact Centre contracts expiring over the next 24 months.
£3.5m average annual spend per month over the next 24 months.
20.7 average contracts expiring per month over the next 24 months.

The visual below presents a month by month breakdown of expiring contracts over the coming 24 months period.

The visual below shows the total number of mobile voice and data connections within the next 24 months.

Rolling Contracts and Annual Spend

There are 332 rolling Contact Centre contracts.
An estimated £6.4m will be spent annually on rolling Contact Centre contracts.
Local Government have the greatest number of rolling Contact Centre contracts.

Rolling Contracts by Government Vertical

Rolling Contracts Total Annual Spend by Government Vertical

Top Five Regions, Rolling Contracts and Annual Spend

Greater London tops the regional list with 63 rolling Contact Centre contracts.
Greater London is the top region with the greatest annual spend of £3.7m on Contact Centre contracts.

Rolling Contracts by Top 5 Regions

Rolling Contracts Total Annual Spend by Top 5

Top Five Suppliers, Contract Renewals and Annual Spend

Netcall is the top supplier, with 32 out of the total 84 live Contact Centre contracts expiring within the next 24 months.
BT Global Services received the greatest annual spend of £4.7m with spend of on Contact Centre live contracts expiring within the next 24 months.

Contracts Expiring by Top 5 Suppliers

Total Annual Spend by Supplier

Top Five Suppliers, Rolling Contracts and Annual Spend

BT Global Services is the top supplier with 34 rolling Contact Centre contracts.
Gamma has the greatest annual spend of £1.6m on rolling Contact Centre contracts.

Rolling Contracts by Top 5 Suppliers

Rolling Contracts Total Annual Spend by Supplier

Contact Centre: Top Five Brand, Contract Renewals and Annual Spend

Netcall is the top Brand, with 37 out of the total 150 live contracts expiring within the next 24 months.
Mitel is the top Brand with annual spend of £12.4m.

Contracts Expiring by Top 5 Brand

Total Annual Spend by Brand

Top Five Brand, Rolling Contracts and Annual Spend

Netcall is the top rolling Brand, with 16 out of the total 47 rolling contracts expiring within the next 24 months.
Netcall is the top rolling Brand with annual spend of £1.1m.

Rolling Contracts by Top 5 Brand

Rolling Contracts Total Annual Spend by Brand

Procure Tools

This report contains information and visuals on the number of renewals around Contact Centre within the UK public sector.

Visuals for live contracts

1. Contract expiry (renewal and spend)

2. Top five regions (renewal and spend)

3. Rolling contracts totals and spend

4. Rolling contracts top five regions totals and spend

5. Top five Suppliers (renewal and spend)

6. Top five Suppliers (rolling contracts)

7. Top five Brands (renewal and spend)

8. Top five Brands (rolling contracts)

12. Number of sites

Index	Label	Count
1	Number of sites	2962

13. Contract Type

ContractArea	Count
Contact Centre	0
Inbound Network Service	0

Future Visibility Gain an edge with forecasts of upcoming contract renewals, accessing 1,300+ public sector profiles with key details like incumbent suppliers, annual spend, and contract expiry.

Targeted Campaigns Conduct precise sales and email campaigns to organisations with expiring contracts, leveraging our custom search facility based on size, location, or timing.

Empower Public Sector Strategy Make informed decisions and allocate resources effectively with insights on incumbent suppliers, spend, contract details, and direct contact information.

Streamlined Efficiency Enjoy personalised assistance from our research team, addressing queries and providing guidance for future sales and marketing campaigns.

Dedicated Support Enjoy personalised assistance from our research team, addressing queries and providing guidance for future sales and marketing campaigns.

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